hanni logo
hanni logo

All articles

return policyUpdated 4 months ago

returns

we are so very sorry to hear that our products didn’t work out for you. we do offer a full refund for online orders within 30 days of delivery date. products must have been purchased through our online store, and be in new or gently used condition.

please take note: we do not refund original shipping charges. all gift cards are final sale.

if you're not 100% happy with your products for any reason, email us at [email protected]. we’ll send you a return shipping label free of charge.

please note: items sent back to us without first requesting a return will not be accepted and gifts with purchase must be returned unused, or gift value will be deducted from refund.

exchanges

the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

damages and issues

please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right. it's always helpful if you can attach photos of the issue.

refunds

we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. if approved, you’ll be automatically refunded on your original payment method. please remember it can take some time for your bank or credit card company to process and post the refund.

Was this article helpful?
Yes
No