we want you to be 100% happy with your hanni. you can initiate a return within 30 days of receiving your hanni by reaching out to us at [email protected]. if your return is accepted, we’ll send you a return shipping label free of charge, as well as instructions on how and where to send your package. items sent back to us without first requesting a return will not be accepted. gifts with purchase must be returned unused, or gift value will be deducted from refund.
the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
damages and issues
please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right. it's always helpful if you can attach photos of the issue.
we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. if approved, you’ll be automatically refunded on your original payment method. lease remember it can take some time for your bank or credit card company to process and post the refund.